Lockwood & Co 2022 Ruby Stokes Black & Blue Jacket

Return & Exchange Process

Dear Valued Customers,

At LJB, we strive to make sure our customers are content with every purchase. However, we realize that sometimes things do not go as planned. We want your experience to be as trouble-free as possible; therefore, we have made an outline for our return and refund process below.

In Case You Did Not Receive Your Order:

For orders still in transit, we humbly ask for your patience.
Contact us to reship or refund in case your parcel has been returned to us or lost.

In Case You Have Received Your Order:

1. If there's no quality problem:

Delivery slower than you expected? You may get a discount or a small present.
Not what you were expecting? Let's discuss a discount or gift for that.

2. About quality-related issues:

Items received broken or defective?
Colour does not match the description?
Items are missing in your package?
Received a different product altogether?

If for any reason this happens, we will be more than happy to arrange a resend or refund at your preference.

We appreciate your time and business, so we would like to ensure that your shopping experience with us is nothing but the best. Please do not hesitate to reach out to our customer service team in case of any queries or for initiating returns or refunds. You can also drop your problem at sales@leatherjacketblack.com or submit your return and exchange request as soon as possible.

Thank you for choosing LJB. We respect your understanding and eagerly await serving you better in times to come.

Best regards,
The LJB Team